Privacy policy

Hagihara Industries and its group companies (hereinafter collectively referred to as “our group”) adhere to laws, regulations, and company rules, and conduct fair corporate activities to build mutually trusting relationships with customers, shareholders, employees, business partners, and local communities as our standard of corporate conduct. Through promoting this, we recognize that the protection of personal information is an important responsibility, and have established and implemented the following “Personal Information Protection Policy.”

❶ Identification of the Purpose of Use

● Personal information shall only be used to the extent required to achieve the purpose of use notified to the individual or publicly announced, except as permitted by law.

❷ Acquisition of Personal Information

● The purpose of use of the personal information we receive is publicly announced on our website. The personal information we receive will also be limited to what is required to achieve the purpose of use, and that information will be kept to a minimum. If you do not agree with the purpose of use, please do not provide us with your personal information.

❸ Security Control Measures for Personal Information

● We will take the necessary and appropriate security control measures to protect personal information from risks such as unauthorized access, loss, destruction, and leakage.
● To ensure the protection of personal information, we will provide the required and appropriate supervision to our group employees to ensure that personal information is managed safely.
● In the event that the handling of personal information is entrusted to a third party, we will exercise the required and appropriate supervision over the entrusted party to ensure that the information is managed safely.
● We will strive to keep personal information accurate and up-to-date to the extent necessary to achieve the purposes of use.

❹ Provision of Personal Information to Third Parties

● Personal information will not be provided to third parties except with the consent of the customer or as required by law.

❺ Disclosure, Corrections, Suspension of Use, etc.

● If you (or your representative) wish to disclose, correct, or discontinue the use of your personal information in the possession of our group, we will respond promptly to your request to the extent reasonable and necessary. Please note that certain restrictions may apply and that you may be required to cover your own costs.

❻ Compliance with Laws, Regulations, Guidelines, etc.

● In handling the personal information of our customers, our Group complies with the Personal Information Protection Law, other related laws and regulations, and industry guidelines.

❼ Ongoing Reviews of Privacy Policy

● Our Group will continuously review and improve our Personal Information Protection Policy. In the event that the Personal Information Protection Policy is revised, the revised Personal Information Protection Policy will apply from the date of publication of the revised version.

Handling and Sharing of Personal Information Obtained from Customers

❶ Purpose of Use of Received Personal Information

● Our group will use the personal information we receive for the following purposes.
［Personal Information of Customers ]
(1) To provide our products and services and after-sales services
(2) To plan, research, develop, and improve the quality of our products and services
(3) To respond to customer inquiries
(4) To provide information on our products and services
(5) To provide information on and run campaigns, events, seminars, and exhibitions held by us
(6) To conduct questionnaire surveys and monitoring

［Personal Information of Business Partners ]
(1) To provide our products and services and after-sales services
(2) To plan, research, develop, and improve the quality of our products and services
(3) To implement and communicate business negotiations and meetings
(4) To provide information to and communicate with persons in charge of business partners
(5) To implement business entrusted by business partners
(6) To provide information on our products and services
(7) To provide information on campaigns, events, seminars, and exhibitions held by us

[Personal Information of Shareholders]
(1) To exercise of rights and performance of obligations by shareholders or us under the Companies Act
(2) To provide services to shareholders
(3) To implement various measures that contribute to the understanding of our business and smooth mutual relationships
(4) To manage shares and shareholders, including preparation of data in accordance with various laws and regulations

[Personal Information of Applicants for Employment, Internship Applicants, and Retirees]
(1)To provide information to applicants for employment (including internship applicants) and to conduct business related to recruitment activities
(2) To manage recruitment activities at the Company
(3) To provide information to and contact retirees, etc.

❷ Joint Use of Personal Information

● The Group will share personal information among the following group companies within the scope of the above purposes of use. The items of personal information to be jointly used, the scope of joint users, and the party responsible for management are as follows.
(1) Items of Personal Information to Be Shared Company name, address, name, telephone number, fax number, date of birth, e-mail address, title, sales and installation information regarding our products and services, purchase history, and other items required to achieve the above purposes of use
(2) Scope of Joint Users Hagihara Industries Group subsidiaries
(3) Person in Charge of Management Hagihara Industries Inc. The Hagihara Industries Group will share personal information with some specific business partners within the scope of the above purposes.

❸ Procedures for Disclosure of Personal Information

● Please apply for the disclosure of personal information in writing as specified by Hagihara Industries. We will respond to your request after confirming your identity. In the case of a request made by a representative, the request will be handled in accordance with a separately specified procedure. Please note that a handling fee and postage fee (cost incurred) may be charged for disclosure.

For Inquiries Regarding Personal Information and Requests for Disclosure, Corrections, Suspension of Use, etc. of Personal Information, Please Contact:

Hagihara Industries Head Office, Customer Service Center TEL. +81-86-440-0860 (Hours: 9:00-17:00)
* Reception is not available on Saturdays, Sundays, national holidays, and during year-end, New Year, GW, and summer holidays.